Return Policy – Naiya Enterprises

At Naiya Enterprises, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase from naiyaenterprises.com, we offer a clear and hassle-free return policy.

1. Eligibility for Returns

• Products can be returned within 7 days from the date of delivery.

• To be eligible, the product must be unused, in its original packaging, and in the same condition as received.

• Certain products (customized or perishable items) may not be eligible for returns.

2. Return Process

• Contact our customer support at skasik2001@gmail.com or +91 91238 73292 to initiate a return.

• Provide your order number and reason for the return.

• Our team will guide you with the return instructions and pick-up details if applicable.

3. Refunds

• Once we receive and inspect the returned product, the refund will be processed within 7–10 business days.

• Refunds will be made using the same payment method used during the purchase.

• Shipping charges, if any, are non-refundable.

4. Exchanges

• Currently, we offer exchanges only if the product received is defective or damaged.

• Contact our support team immediately if the product is damaged, and we will assist you with a replacement.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at skasik2001@gmail.com or +91 91238 73292.

• We will ensure a prompt resolution, including replacement or full refund as per your preference.

6. Contact Information

For any questions regarding returns, exchanges, or refunds, you can reach us at:

• Email: skasik2001@gmail.com

• Phone: +91 91238 73292

• Address: Ground floor, C/O ATIYAR SEKH, Kalinagar Jagadishpur, Belari, Howrah, West Bengal, 711315