Seller Policy – Naiya Enterprises

At Naiya Enterprises, we value our partnership with sellers and are committed to providing a transparent and smooth platform to grow your business. By registering as a seller on naiyaenterprises.com, you agree to comply with the following policies:

1. Seller Eligibility

• Only individuals or registered businesses with valid legal credentials can register as sellers.

• Sellers must provide accurate information, including business details, GST (if applicable), and contact information.

2. Product Listing Guidelines

• All products listed must be genuine, legal, and compliant with Indian laws.

• Sellers must provide accurate product descriptions, images, prices, and specifications.

• Misleading, counterfeit, or prohibited items are strictly prohibited.

3. Pricing and Payments

• Sellers are responsible for setting product prices on the platform.

• Payments for sold products will be processed securely by Naiya Enterprises as per the agreed payment cycle.

• Any discrepancies in payment should be reported to our support team immediately.

4. Order Fulfillment

• Sellers must process and dispatch orders within the promised timeline.

• Proper packaging and shipping procedures must be followed to ensure safe delivery.

• Any delays or issues must be communicated promptly to the buyer and Naiya Enterprises.

5. Returns, Refunds, and Exchanges

• Sellers must comply with Naiya Enterprises’ Return Policy.

• In case of defective or damaged products, sellers are required to coordinate with the buyer for replacement or refund.

• Failure to comply may result in penalties or suspension from the platform.

6. Seller Conduct

• Sellers must maintain ethical practices, provide accurate information, and respond promptly to buyer queries.

• Harassment, fraudulent activities, or any behavior that harms buyers or the platform will lead to immediate suspension or termination.

7. Termination of Seller Account

• Naiya Enterprises reserves the right to suspend or terminate any seller account for violating policies or applicable laws.

• Sellers may also choose to voluntarily close their accounts with prior notice.

8. Contact Support

For any questions, clarifications, or support related to your seller account, please contact us:

• Email: skasik2001@gmail.com

• Phone: +91 91238 73292

• Address: Ground floor, C/O ATIYAR SEKH, Kalinagar Jagadishpur, Belari, Howrah, West Bengal, 711315