Support Policy – Naiya Enterprises

At Naiya Enterprises, we are committed to providing exceptional customer support to ensure a smooth and satisfying experience on naiyaenterprises.com. Our Support Policy outlines how you can reach us, the type of support we offer, and our commitment to resolving your queries efficiently.

1. Support Availability

• Our customer support team is available to assist you during business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.

• Queries submitted outside these hours will be addressed on the next business day.

2. How to Contact Support

You can reach our support team via the following channels:

• Email: skasik2001@gmail.com

• Phone: +91 91238 73292

• Address: Ground floor, C/O ATIYAR SEKH, Kalinagar Jagadishpur, Belari, Howrah, West Bengal, 711315

3. Types of Support Provided

We assist with the following:

• Order-related inquiries, tracking, and updates.

• Product information and specifications.

• Returns, refunds, and exchanges.

• Account registration, login, or seller-related issues.

• Technical issues on the website, including navigation and checkout problems.

4. Response Time

• We aim to respond to all support requests within 24 hours on business days.

• Complex queries may take longer, but we will keep you informed of the progress.

5. Customer Responsibilities

• Please provide accurate details when contacting support, including order numbers and product information.

• Be polite and cooperative to ensure quick and efficient resolution of your queries.

6. Feedback and Improvement

• Your feedback helps us improve our services.

• We encourage you to share suggestions, complaints, or compliments via email or phone.

Our Support Policy reflects Naiya Enterprises’ dedication to customer satisfaction, ensuring that every query is addressed promptly and professionally.